refers to a range of technical support, or tech support, services. Companies provide assistance to people who use technological products such as computers, mobile phones, televisions, software products, or any other electronic or mechanical items. In general, tech support services aim to help the user solve specific problems with their product. They do not aim to provide training, customization, or other such support services. IT support
offers technical support for the products that the user is using. The actual support may be delivered over the telephone, online by e-mail, through live support software on a website like a chat, or sometimes even in person. Large companies will most likely already have internal technical support available to their staff for computer related problems. Some fee-based service companies charge for premium services regarding technical support. All companies should have some form of IT support
available for its employees who may not know everything about IT.